Basics in 3 hours.
Full course in 16.
You and your team learn to spot situations before they escalate, to approach guests without exposing them and to hand over cleanly to security and first aiders. Hands-on, with cases from Vienna’s nightlife, no finger-wagging.
Two formats, your date.
At your venue or in our seminar room in Vienna. Tell us when it suits your team.
Awareness officer course Groups of 6 or more
16 hours, 8 modules, practical simulation, certificate of attendance · 2 days of 8 hours or 4 evening modules · in our seminar room or in-house · € 588 per person incl. 20 % VAT
Awareness Basics In-house any time
3 hours for bar, door, cloakroom and service staff · at your venue or in our seminar room · € 168 per person, € 132 for groups of 6 or more, all incl. 20 % VAT
The compact start for your team.
For bar, door, cloakroom, box office and service staff as well as company teams: recognise situations, react safely, hand over correctly.
What awareness is and what it is not
Typical situations and their signals
Three sentences that always work
Code word system and handover to security
Dealing with affected persons, documentation
€ 168 per person · € 132 for groups of 6 or more · all incl. 20 % VAT · in-house at your venue for the same price · materials and certificate of attendance included
The basic training qualifies your team. The role of the designated awareness officer requires the 16-hour course.
Awareness officer under § 26.
For everyone who takes on the role at events or leads an awareness team. Based on the scope recommended by the City of Vienna. 2 days of 8 hours or 4 evening modules.
Foundations and attitude · Law and roles
Noticing and assessing · Approaching and de-escalation
Accompanying and chain of response · Discrimination and diversity
Documentation and aftercare · Practical simulation
€ 588 per person · early bird € 528 · all incl. 20 % VAT · handout, glossary with more than 130 terms, templates, knowledge check, certificate of attendance covering 16 units, 30 days of follow-up support
All prices include 20 % VAT.
Who runs the training?
Dragana Petrović, founder of Awareness Wien, with experience from Vienna’s nightlife and event operations. Course and training follow the scope recommended by the City of Vienna.
Do I get a certificate?
Yes: a a certificate of attendance stating contents and hours, for the full course covering 16 units. Awareness Wien is a private provider; the certificate is not a state-recognised qualification.
Can I cancel?
Free of charge up to 14 days before the date, 50 % from 13 to 7 days, 80 % after that. A replacement participant is possible at any time.
Secure a place or request an in-house date.
Reply within one working day.